Elder Care Occupational Therapy – Frequently Asked Questions (FAQ)

1. What is Elder Care Occupational Therapy?

Elder Care OT is a mobile occupational therapy service that supports older adults to live safely, independently, and comfortably at home. We specialise in home modifications, mobility equipment, daily living support, and personalised therapy tailored to each client’s needs.

2. Do you take private clients?

Yes. Elder Care OT is now accepting private clients. You do not need a referral to book an appointment.

3. Do you accept Home Care Packages?

Yes. We work with many Support AT Home Program (SAH) providers and can invoice your provider directly using your available package funds.

4. Do I need a GP referral?

No. A referral is not required for private services. However, GPs, care managers, and allied health providers are requested to send referrals using our referral form.

5. What areas do you service?

We provide mobile OT services across the NSW Central Coast and surrounding areas, offering home visits directly to the client’s residence.

6. What services do you offer?

Our core services include:

• Home safety assessments

• Home modifications (minor)

• Mobility equipment prescription

• Seating, bed, scooter & recliner assessments

• Pressure care

7. How do home visits work?

A qualified Occupational Therapist comes to your home, assesses your needs and environment, and provides tailored recommendations. All reports, scripts and quotes can be organised for you.

8. How long does an appointment take?

Most assessments take 60–90 minutes, depending on your needs and the complexity of the home environment.

9. How much do your services cost?

Our fees follow the current Support at Home and private OT rate structure. A full fee schedule is available upon request.
Travel charges may apply depending on your location.

10. Can you help with electric recliners, beds, mattresses and mobility equipment?

Absolutely. We assess, trial, prescribe and arrange equipment through trusted suppliers. We ensure the equipment suits your height, mobility and comfort needs.

11. How quickly can I get an appointment?

We offer fast turnaround and can usually provide an appointment within 1–2 weeks. Urgent cases can often be prioritised.

12. Do you complete reports for equipment and home modifications?

Yes. We provide all clinical reports, specifications and supporting documentation required for your Home Care Package provider or supplier.

13. What if I’m not sure what equipment or modification I need?

That’s our job! We assess your daily routine, mobility, safety risks and home layout to recommend options that are safe, suitable and cost-effective.

15. What’s your cancellation policy?

We require more than 24 hours’ notice for cancellations. Late cancellations or missed appointments may incur a fee.

16. How do I book an appointment?

You can book by:
📞 Phone 0476 211 769
📧 Email admin@eldercareot.com.au